Frequently Asked Questions

Q: I have a re-modeling project but I’m not sure if I need an interior designer or an architect?

A. This is a common question. Typically, an interior designer has the skills and education to design new space plans — whether reconfiguring an existing interior space or adding square meterage to a home — as well as developing lighting and electrical plans, select all interior finishes such as flooring, tile, paint colours, wall and window treatments, as well as specify plumbing, appliances, cabinetry and furnishings, to name a few.

If your project involves changing structural load bearing walls, or adding square footage, an architect and/or structural engineer will need to be part of your team. They’ll provide the necessary drawings and structural calculations required by your local building department to ensure your safety and welfare, as well as pass building code inspections

Q. My project only involves re-decorating my space, how would a professional interior designer’s skills differ from a salesperson?

A. Many times sales people are just selling. They may have had only a limited education in interior design and space planning, unlike professional interior designers who attend comprehensive, accredited design courses. Typically, they are not as well versed in scale, proportion, space planning, colour theory and health and safety issues. Also, they’ll only offer you their product selections from their featured lines. Conversely, professional interior designers have access to hundreds of trade-only vendors and manufacturer’s world wide.

Q: I would like to re-design my home or office but I don’t have a lot of time to devote to the process, should I still hire a designer?

A: Yes, most definitely, we would handle the shopping, ordering and delivery of finish materials, furnishings and fixtures, as well as coordinate and oversee the labour so you can spend more time enjoying family, friends, loved ones and outside activities.

We would bring selections to your home or place of work if you prefer not to go to design showrooms with us and try to make it as convenient as possible. All we ask in return is that you respect our professional time and communicate with us in a timely fashion so we can help you create your vision.

Q: I don’t know what my design style is or how to articulate it, should I still work with an interior designer?

A: We hear this concern frequently. Rest assured we have a unique assessment system to draw out what colorus, textures, images, shapes, finishes and feelings resonate with you. Your answers inform our design process.

Our favourite part of our job is helping you create a space that is completely unique to your personality and not a replica of “specific style” that looks impersonal.

Q: How do interior designers charge for their professional design time?

A: Hiring an interior designer is an investment in saving you time and acquiring the peace of mind that your job is being executed professionally, in a cost-effective manner and to your liking.

Currently, there is not one industry standard for how interior designers bill for their professional time, but there are three common formats– Hourly, Flat Fee and Cost Plus.

As its name implies, hourly billing means you are charged an hourly fee per team member for the time it takes to complete your project. A Flat Fee arrangement means you are billed one flat fee for the design, execution and completion of your job. And, Cost Plus means a flat fee based on the percentage of the cost of your job is billed.

When interviewing your prospective interior designer make sure you clearly understand their billing practices and the frequency.

Stella Nova Interiors  will work with you to develop a mutually agreeable Estimated Budget of Professional Design Time based on the size of your project.

Q: What is Stella Nova Interiors Design’s style?

A: We don’t subscribe to a just one particular design style such as modern, transitional or traditional. As creative professionals we enjoy working on a variety of project styles from elegant traditional kitchens, to soft-modern bathrooms, to Victorian style family rooms, to name a few. This keeps business fresh and interesting. As such, we are always seeking out new artisans and vendors to help create new, custom pieces for you that complement your personalised style that we co-create with you.

Q: I am ready to start creating the home or office I’ve always envisioned so I can feel proud of my environment, more comfortable in my space and enjoy sharing it with friends and family. What’s the next step?

A: We look forward to helping you achieve this goal. Please call or email us to arrange your initial consultation. We will visit  your residence or work for a one and a half hour consultation to see your existing environment and review your aesthetic and functional needs. We’ll ask a number of detailed questions, photograph your current space, and discuss your project budget and timeline. The fee for this consultation is £120.00 which is credited back to you if you proceed to hire us to create your vision.

Q: How do I prepare for my initial consultation with an interior designer?

A: In an effort to help us create a beautiful and functional space for you, we suggest developing a visual reference file of images or items that capture the feeling, colours, textures, and functionality of what you’re trying to achieve.

You can draw design inspiration from many sources such as fashion, art, sports, travel, books, music, stationary, etc. The images you show us don’t have to be pictures of interior spaces. Show us whatever tickles your fancy.

The more meaningful images you can show us the easier it will be for us to understand your preferences and design your unique environment. Have fun compiling your reference file knowing that it will be a valuable tool.

The second item that you must be prepared to discuss is your project budget.

Rather than approach your project from a standpoint of how much you think it will cost, we have found it more effective to give thoughtful consideration to what you’re comfortable investing in your project.

Once you have determined your project budget, we’ll work with you to determine how your money should be allocated as far as interior finishes, fixtures, furnishings, labor, etc., as well as offer suggestions on how to maximise your budget while producing an excellent result.

unique piece of furniture, or bringing in qualified sub-contractors to bid work, only to be informed that it’s not within your budget and that re-selections need to be made which results in higher professional design fees.

Solidify a budget you’re comfortable with before your initial consultation and you’ll feel in control of the process, save time and money and assist us in working more effectively.

Not disclosing your project budget from the beginning will only lead to an increase in delays in job completion, as well as create frustration as your designer may spend hours designing something beautiful, shopping for an unique piece of furniture, or bringing in qualified sub-contractors to bid work, only to be informed that it’s not within your budget and that re-selections need to be made which results in higher professional design fees.

Solidify a budget you’re comfortable with before your initial consultation and you’ll feel in control of the process, save time and money and assist us in working more effectively.

Q: What is the sequence of phases that my design project will go through?

A: If you have not worked with an interior designer previously the five phases your project will move through may be unfamiliar. As such, we have prepared a general outline of the Five Phases of Interior Design and what you can expect to happen during those periods.

Please note: not all of these activities will pertain to your job as defined by its scope of work. This will be reviewed at your first meeting. See the Five Step Design Process.

Q: What if there is a labour problem or I am unhappy with an item delivered to my home or work?

A: Our business is based on referral so your complete satisfaction with the end result and the process getting there is our priority. If an issue arises, we’ll do everything in our professional capabilities to resolve it immediately and to your satisfaction. For further details, please see our Customer Service Policy.

Q: What other services does Stella Nova Interiors offer clients?

A: We want to save you time and give you peace of mind by acting as your “go to” resource for everything related to the design, as well as the care and maintenance of your home or private office.

From rug cleaning to re-finishing floors and re-sealing countertops to removing junk, we will keep your home or work  looking fabulous and functioning well.

Q: Do you accept clients outside of the London area?

A: We offer a variety of ways to work with us if you live outside of the Greater London area. Our most popular are:

Instant Design solutions – a half-hour Face Time  call to support you and answer any questions you may have about your decorating or re-modeling challenges. Whether you’re having trouble making decisions about paint colorus, furniture styles, window treatments. Just upload your “Before” photos and give us a ring and you’ll be on your way to creating a fabulous space.

On Location Design – My favourite! Send us a plane ticket and we’ll work with you on location to create a space you never want to leave.

Do you accept Clients outside of the UK?

Yes we do, if you would like to use our services we would be happy to send you our design packages although extra delivery charges may be applicable depending where you are in the World.

Which Payment Methods do you Accept?

You can pay directly into our account or by PayPal. No payments are taken on our site however you will be directly to Paypal which offers security and peace of mind.

When will I receive my Package?

Turnaround is usually between two and three weeks on average. Some clients like to take longer and some require expediency – we work to your deadlines.

What if I am not happy with the Design?

We will always try our best in producing a fantastic interior design for you and one which directly reflects the Client’s brief. Throughout the design process we will keep you informed of progress and finalise all details with you.  Due to the time and effort involved with each design, we will be unable to offer a refund once the project has commenced.

Are the paint products accurate?

Real fabric and paint  samples are used when making design choices and we will always test them out in real life with tangible samples before we include  them in our software.

We also have specialist software that enables us to set the location to wherever you are in the world and to see the room as it would be in real life under different weather and lighting conditions. This will also ensure that shadows are accurately visualised. Colours are coded and we have all the colour codes from all leading paint companies and we can match the colour accurately for CAD rendering.

Similarly, fabrics are also matched and all sample boards come with actual material and paint samples. Although we would always advise that you buy a tester pot and try the colour out in different conditions before painting in full.

Are you able to offer Discounts?

Discounts are dependent on the number of rooms and this should be discussed with us directly.

We do  provide trade discounts on certain items and where available we will in turn order your items at a reduced rate.